2005, VOLUME 6 #5. "TRANSPORT AND TELECOMMUNICATION". SCIENTIFIC & RESEARCH JOURNAL OF TTI, ISSN 1407-6160
Standard-based approaches to managing the complex IT environment have been rapidly embraced by the IT community. The most popular framework being adopted is the IT Infrastructure Library (ITIL). Originally developed by the British government in the late 1980s, ITIL is comprised of a growing series of publications that outline a process-based set of best practices for IT service and systems management. ITIL promotes a quality approach to achieving business efficiency and effectiveness in the use of information systems. ITIL best practices are applicable to all IT organizations, no matter what their size or what technology they use. Today, ITIL is the world's most widely accepted approach to IT service management. The distinction between business process and IT process needs to be well defined and communicated. The Service Level Management (SLM) is one of the important and integral parts of the ITIL Standard. The goal of the SLM is to create IT-service modules from the customer point of view. The problem of System Management is that operations are only described from the technical or system point of view. Often the customer view is lost. This problem becomes obvious when dealing with such specific systems as Air Traffic Control (ATC) services. One of the decision-making approaches is discussed in this paper as a case study for DFS Deutsche Flugsicherung GmbH, which is the legal private company for the German ATC and navigation services. The progressive introduction of the IT-Infrastructure Library (ITIL) process for the IT-System Management, has been planned since 2001. For the DFS it was important to describe end-to-end services. As example the service chain "Representation of Radar Information". A major point is not only to create the complete chain, but also to define the right criteria and measurement methods. The SLM is responsible for the standardization and controlling of IT-Services. The services have to plan and to fix in a special IT-contract. One-success criteria for Service Provider and Customer are a long-term win-win connection. The SLM has to be arranging the permanent monitoring and reporting for the agreed Service Level.
The tasks and goals are as follows:
- Management of Customer Requirements for IT-Services;
- To create, plan and optimise customer oriented IT-Services;
- To maintain Service Modules and Service Catalogues;
- Standardization of Service Level and Services;
- Contract-Management, monitoring and reporting of Service Level Agreements.
A successful SLM has to equally focus on economical, technical and organizational Customer Requirements. The most important success criterion of SLM is standardization.
Keywords: IT Infrastructure Library - ITIL, Service Management, Service Level Agreements
Many authors have analysed distribution of transport connections and transportation flows by internal characters of transport system, but very important are the external relations of transport system. The aim of this article is to find an answer - who really decides transport network structure, routes and warehouses positions, the volumes and directions of goods flows, and the selection of transport mode, etc.? Of course there are hypothetical answers - politicians, environment and transport engineers, transport companies, forwarders, and customers of transport and logistics services. Author has analysed many scientific and practical researches, but
Article author made survey in the following period - December 2003-January 2004 in 56 trading companies and 29 transport companies of Lithuania. The companies were selected casually from one of the biggest business catalogue "Musų Lietuva-2003" (Our Lithuania-2003). All questions were divided according logical groups as 1) basic factors determining warehouses positions, 2) basic factors determining selection of routes, 3) parameters of time of delivery, 4) estimation of delivery quality characters, 5) structure of logistical channel, 6) type of contracts. The basic conclusions of this survey are presented in the article. This survey could be very important for transport network development strategy of Lithuania and entire Baltic region as well.
Keywords: flows of goods, routes, warehouse positions, logistics channels, transport companies
The paper presents the general overview of European railway traffic management system (ERTMS). Subsystems are described ETML, GSM-R with particular attention to ETCS. The technological progress of application of national railway traffic control equipment, in the case of international trains, has enforced development of a unified ERTMS system. This paper describes the issue of ERTMS system implementation in various railway managements.
Keywords: ERTMS, railway traffic control, railway managements
The paper includes summary of interviews of transport policy makers, logistics operators, spatial planners in Latvia about the spatial planning need of logistics centres and about the state of co-operation between logistics operators and spatial planners in this question. The main goal of interviews - identification vision of different actors involved in the process of planning and development of LC on real state and possible decisions in this area.
Keywords: interview, logistics centres, spatial planners, transport policy.