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Guest lectures from TTI partners, 9-28 september

In September, as a part of “Management of Information Systems” programme, students and all interested persons attended the series of guest lectures held by TTI partners – companies Columbus IT, Aviterra, Client Line. The companies shared their experience on the implementation of CRM class systems on platforms from different vendors.

Lectures:

Enterprise’s CRM-strategy implementation on the basis of Microsoft Dynamic CRM – 23.09.2010

  • Andrew Kedrov, Vladimir, Aviterra company, Terrasoft CRM Latvia– www.aviterra.lv

Enterprise’s CRM-strategy implementation on the basis of Terrasoft CRM - 09.09.2010.
Automation of the enterprise’s business processes on the basis of Terrasoft CRM - 14.09.2010.
Examples of implementation of the Service Desk and Call-Center on the basis of Terrasoft CRM - 21.09.2010.
Methodology of the CRM project adoption into an enterprise, risks of the adoption  – 28.09.2010.

CRM service as a part of marketing" - 21.09.2010.
"Examples of enterprise’s CRM-strategy implementation on the basis of GoldMine software" - 28.09.2010.

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